Our Commitment to Customer Satisfaction
Little Box of Crystals™ has been manufacturing gifts for 15 years and we take pride in having the best quality products and services. Therefore our unwavering commitment to our customers includes NO time limit and NO restocking fees of any kind on returns or exchanges.
How to make a return/exchange
Returns must be authorised by a Customer Service representative. Customer must provide a return tracking number, Order Number and items to be returned in order to receive a refund.
- All items should be in brand new condition and shipped in the original product packaging.
- Contact our Customer Service department. They will confirm your claim for a return or exchange. Please provide your ORDER NUMBER and reason for return.
- Put your ORDER NUMBER on the box and securely pack item with the same care we have in order to prevent breakage.
- Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.
All carrier costs including original shipping charges and shipping charges incurred for any returns or exchanges are not refundable.
Customer Service Hours
Monday – Friday from 8:30am to 4:00 pm AEST
If you happen to call and reach us after hours please leave us a detailed voicemail of how we can contact you and your message will be returned the next business day.
1300 477 559