FAQs

Below are some common frequently asked questions from our customers.  If you have any other questions, feel free to call us on 1300 477 559 or contact us via our contact us page.

What are your trading hours?
Our customer service is available from 9.00am to 5.oopm Monday to Friday.

You may order online 24 hours a day, 7 days a week.

Can I place an order by phone?
Yes, we welcome phone orders during our normal business hours.  Phone 1300 477 559
How much is delivery?
Delivery is free on all our products.
Do you offer a Same Day Delivery Service?
Yes.  In Brisbane, we offer a Same Day Hand Delivery is available for orders placed before 12pm Monday to Friday.
Do you deliver Australia Wide?
Little Box of Crystals delivers Australia Wide.  We are Brisbane based, offering a reliable hand delivery service for Brisbane locations, and we ship by courier to all other locations, including PO Boxes.
What does 'Hand Delivery' mean?
Little Box of Crystals personally ‘hand delivers’ all over Brisbane.  Order before noon for Same Day Delivery.

Little Box of Crystals has our own team of drivers that personally hand deliver to business or home addresses in Brisbane.  The benefit of this service, is that your gift stays with us until delivery.  Should any delivery issues occur, we make every effort to resolve the issue and complete delivery on the same day when possible.

What is the difference between Hand Delivery and Shipping with a Courier?
This service is offered exclusively to areas within our local delivery zone, the term ‘hand-delivery’ means your package will be delivered ‘by hand’ y one of our own drivers to the recipient’s address.  Signatures and proof of delivery are obtained and time-stamped whenever possible, and kept on file for future reference.

Shipping By Courier is a term for all orders being delivered to areas outside our local delivery zone and will be shipped via one of our trusted third-party couriers.  Such orders will be carefully packaged for shipping purposes.

“We ultimately reserve the right to determine whether we will be delivering a package to a local address via hand-delivery or courier based on various factors, including distance, weather, proximity and public access.”

Can I schedule a gift for delivery for a preferred date?
Yes.  During the online order process you will be prompted to select your preferred delivery date.  It is a good idea to consider how much time is required for delivery, this will be determined by your delivery location.

Please refer to the delivery information page for more information.

Why do you need the recipient's phone number?
When placing an order, we ask that all customers provide us with a phone number (mobile preferred) for the recipient.  The purpose of this is to assist with the successful delivery of your gift when problems occur, such as not at home at time of delivery etc.  As an experienced gift business, we understand that most gifts are intended to be surprises, so please be assured that we will only phone the recipient if absolutely necessary.
Can I add a Gift Card with personal message?
Yes, all customers have the option to provide their own free personal greeting card message.  Simply follow the prompts when ordering online.  When greeting card messages aren’t mandatory, we encourage customers to write a message so the recipient knows who the gift is from.

If you realise you’ve forgotten to write a greeting card message, don’t worry! Simply e-mail us the message you’d like to include (you can reply directly to your order confirmation), and we’ll do our best to update it for you.

What does the Price include?
Price includes gift wrapping.  All prices are quoted in Australian Dollars no GST is charged.
What Payment Methods do you accept?
Visa, Mastercard, American Express, or Direct Deposit.

Special terms apply to Direct Deposit:

Direct deposit is only available to customers with an Australian Bank Account.  Customers choosing this option must reply to their order confirmation email with a screenshot of their successful transfer.

Gifts will not be shipped until bank deposit payment has been cleared.

Do you accept orders from outside of Australia?
Yes, Orders can be placed from anywhere in the world for delivery only within Australia.
Can I pick up an order instead of having it delivered?
Arrangements can be made for pickup from our Coorparoo warehouse.  Orders must be placed by phone, pre-paid and pick up time arranged.

We allow pickups between 9am – 1pm Monday – Friday.